echo COPPA Compliance
Business Analysis, Information Architecture, Interaction Design, Illustration
Dec 2013 - Apr 2019
As part of redesigning the echo community signup and management feature, I was asked to figure out how to handle COPPA compliance for the echo platform. COPPA is the federal rule that dictates what website operators must do to protect children’s privacy and safety online. While it was a small part of the overall project, it was arguably one of the most important.
I spent a lot of my time initially doing research. This included: documenting the signup process of websites that have children as a primary consumer; talking to lawyers about how they interpret COPPA; and learning about the FTC’s Safe Harbor program.
With a base level understanding, I incorporated a parental verification workflow into the redesign of the echo signup process. Key outputs here were workflow diagrams and screen mockups. I also illustrated an experience storyboard to show that parental verification is a combined online and offline experience between parent and child.
If you’re interested, here is the final requirements document for this project.